Managed Services Plans

IPM RMS includes:
A customer service portal. (to submit and check the status of service tickets, invoices, and more)
Comprehensive 24/7 hardware and software monitoring.
Monthly Systems Performance Reports for Anti Virus, and Remote Connections.
Microsoft + 3rd party patch management.
Unlimited Remote and In Store remediation for all IT infrastructure
Password and IT documentation portal for entire company and employees.**
5 hours of on site labor, resets monthly.**

IPM RMS Mail Filtering includes:
Outlook addon to assist in spam filtering.
3 methods of how to filter spam.
Anti virus filtering with multiple AV engines.
Multiple fail over MX records across multiple geographic locations to ensure 100% up time for email.

IPM Backup and Disaster Recovery includes:
A customer service portal with weekly backup reports.
100GB (Desktops)/500GB (Servers) Cloud backup storage.
Pooled cloud storage.
Unlimited local storage to external drive source.
Bare metal restoration.
Hyper-V standby image.
30 day archival of all file changes.
Exchange/MS SQL/Hyper-V/File level backups.
Cloud managed via IPM Computers.

** Only available if all systems in the company utilize IPM RMS, and servers utilize RMS Backup.

Reach out to IPM Computers and let our sales team help you get started today by calling (910) 463-4299 or send us an email to [email protected]